Customer Bill of Rights
We are packaging professionals, and there are many advantages to working with Commercial Packaging. We recognize, however, that there are other packaging providers out there, so it is imperative that we adhere to our own mission statement and vision; that we “walk-the-talk.” With that said, we feel that our customers have certain rights and expectations that we must meet each and every time. Our valued customers have the right:
- to reliable, consistent quality the first time, every time.
- to fast and accurate information regarding inventory, order status, delivery and pricing.
- to realistic lead-times with on-time deliveries and immediate notification of change.
- to have telephone calls answered and messages returned punctually and graciously.
- to fast resolutions if errors are made. It is a privilege to quickly and cheerfully correct the situation to the customer’s satisfaction.
- to a prompt response on quotations and requests.
- to innovative solutions; proactive leadership; and education on packaging, material management, equipment and inventory trends.
- to a commitment to cultivate a business partnership built upon ongoing, open communication with dependable, caring and knowledgeable personnel.
- to have your requirements understood and your needs met in a spirit of cooperation and professional commitment that reflects the highest standards of a sound relationship that will help you build sales.
- to receive sincere and professional service from every employee.
- to have an advocate in matters pertaining to achieving your objective.
- to honest representation of our capabilities. We will not exaggerate or over-promise.
- to have Commercial Packaging proactively listen to your needs after you buy.
